What if I have problems logging in? February 15, 2019 18:40 Updated Ask your parents for help logging in. If you experience an error while within the log in process, try forcing a restart of your app and a restart of your device. If you continue to have other problems, please contact your TV provider directly. Related articles How do I activate my connected device? Why am I getting errors while trying to log in? How do I activate my connected device? What is Single Sign-On? What the huh?