What if I have problems logging in? February 15, 2019 18:40 Updated Ask your parents for help logging in. If you experience an error while within the log in process, try forcing a restart of your app and a restart of your device. If you continue to have other problems, please contact your TV provider directly. Related articles Why am I being asked to log in? Why can't I login with Hulu TV, Sling, YouTube TV, or DirectTV Now? How are my TV provider username and password being used? I used to be able to log into this site with my Comcast Xfinity credentials, but now I am getting an error. How can I fix this?