What if I have problems logging in? February 19, 2019 19:54 Updated Ask your parents for help logging in. If you continue to have other problems, please contact your TV provider directly. Related articles How do I activate my connected device? Why am I being asked to log in? What's a "TV provider?" Is it free? Where are all the classic cartoons like Scooby-Doo, Looney Tunes, and Tom and Jerry?