What if I am not receiving Closed Captions on my TV? February 19, 2019 19:50 Updated If you are not receiving closed captions on Cartoon Network, try the following steps: Make sure your television is set to correctly receive our CC signal. If you still can’t see the closed captions, contact your TV service provider. Related articles While viewing Cartoon Network television programming, I have seen commercials for products or services I consider inappropriate for children. Why is this? I can’t find the Cartoon Network shop. Where did it go? Why am I being asked to log in? I used to be able to log into this site with my Comcast Xfinity credentials, but now I am getting an error. How can I fix this?