I lost all my figures. How do I get them back? May 07, 2019 13:06 Updated Make sure you're logged in to your account. If you're still having issues, contact us. Related articles I can't find a game I was playing before. Where did it go? Why do I need an account? Why do I have to wait to get a new Figure? If I miss an event, can I still get the figure? My app crashed and I lost the Figure I got, is there a way to retrieve it?