CN Arcade FAQs
General App Questions
- What is Collectober?
- Can I Scan the Steven Universe Movie?
- Will you notify me when an event is coming?
- If I miss an event, can I still get the figure?
- When is the next event?
- How often does the home screen get updated?
Technical Issues
Parent Portal
- Why does my child need an email to play?
- Does this app contain advertisements?
- Why is my camera/microphone needed?
- Does this app have online interactions with other players?
- Where can I read the Privacy Policy and Terms of Service?
- Are there in-app purchases?
Account Questions
- I forgot my passcode. What do I do? (iOS)
- I forgot my username. What should I do? (iOS)
- How do I create an account? (Android)
- Can anyone else see my username?
- Why do I need an account?
- I'm having trouble creating a username
Collecting Questions
- How do I find new figures? (iOS)
- Can I buy more Figures?
- My app crashed and I lost the Figure I got, is there a way to retrieve it?
- Do I need to point my phone to the TV?
- Where is my favorite character?
- How do I find new figures? (Android)
Figure Questions
- What is my Figure Score?
- How do I find new figures? (Android)
- Where did my Achievement Figure go? (Android)
- Where did my Achievement Figure go? (iOS)
- Why do I need to wait to get more figures?
- How do I find new figures? (iOS)
Inventory Questions
Game Questions
- I can't find a game I was playing before. Where did it go?
- Do I need to log in to play a game?
- How do I view my achievements? (iOS)
- How do I add/remove a favorite game? (iOS)
- How do I add/remove a favorite game? (Android)
- How do I view my achievements? (Android)
Game Tutorials
See all 15 articlesScanner Questions
- Why do I have to wait to get a new Figure?
- What shows does this work on?
- Where do I find Cartoon Network shows?
- What happens to the audio detected by the Collect feature?
- My friend got different figures, but we're watching the same show
- Will this work if audio is on Spanish?